November 13, 2019 No Comments Accel, CapitalG, Cloud, CRM, customer experience, Enterprise, freshworks, funding, Recent Funding, SaaS, sequoia capital, Startups, TC, unicorns
Freshworks raises 0M Series H on .5B valuation Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised […]
November 11, 2019 No Comments Automattic, Cloud, content management, customer experience, Enterprise, Salesforce, TC, web content management, Wordpress
Salesforce Ventures invested 0M in Automattic while Salesforce was building a CMS In September, Salesforce Ventures, the venture of arm of Salesforce, announced a hefty $300 million investment in Automattic, the company behind WordPress, the ubiquitous content management system (CMS). At the same time, the company was putting the finishing touches on […]
August 29, 2019 No Comments Cloud, customer experience, Enterprise, funding, hospitality industry, hotel software, Mews Systems, Startups
Mews grabs M Series B to modernize hotel administration If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in a line to check in, and sometimes even to check out. You let the staff know about your desire for privacy with a […]
August 27, 2019 No Comments Column, customer experience, customer retention, customer satisfaction, Customer Service, Customer success, marketing strategy, SaaS, scale venture partners, Startups, TC
Customer success isn’t an add-on – Start early to win later Dale Chang & Jay Nathan Contributor Dale Chang is the Operating Partner at Scale Venture Partners, where he advises portfolio companies on strategies for go-to-market and scaling. Jay Nathan is Founder and Managing Partner of Customer Imperative, where he and his […]
August 8, 2019 No Comments Beynd, customer experience, customer onboarding, Fundings & Exits, Peak Ventures, Startups, TC
Beynd gets M seed to improve customer experience with better onboarding Customer experience is a term that gets bandied about quite a bit these days. If you can improve the customer experience, you can win more customers. Beynd, a Utah startup, wants to help by providing a better, more automated onboarding workflow. […]
August 5, 2019 No Comments Amit Ahuja, Atlassian, Bonobos, business, Cloud, customer experience, customer experience management, Enterprise, Events, Instacart, Intuit, Julie Larson-Green, levis, market research, Marketing, MIT, Peter Reinhardt, Qualtrics, San Francisco, segment, TechCrunch Sessions: Enterprise 2019
Segment CEO Peter Reinhardt is coming to TechCrunch Sessions: Enterprise to discuss customer experience management There are few topics as hot right now in the enterprise as customer experience management, that ability to collect detailed data about your customers, then deliver customized experiences based on what you have learned about them. To […]
June 17, 2019 No Comments Android, Artificial Intelligence, brand management, cars, Column, customer experience, Emerging-Technologies, google, Google Duplex, personal assistant, Tesla, Tesla Autopilot, Tesla Model S
Is your product’s AI annoying people? James Glasnapp Contributor James Glasnapp is a senior UX researcher at PARC. Artificial intelligence is allowing us all to consider surprising new ways to simplify the lives of our customers. As a product developer, your central focus is always on the customer. But new problems can […]
June 3, 2019 No Comments Advertising Tech, Column, customer experience, customer lifetime value, event management, Events, Impossible foods, Marketing, national park service, performance management, product management, return on investment, Samsung, Startups, TC
Is your event strategy paying off? How to calculate your event ROI Sarah Shewey Contributor Share on Twitter Sarah Shewey is the Founder & CEO of Happily, a platform that rapidly assembles experiences for the fastest growing brands in the world with the largest network of freelance event producers. She is also […]
April 5, 2019 No Comments Celonis, customer experience, Enterprise, process mining, TC
New Celonis tool moves process mining vendor into customer experience Celonis created the idea of process mining, the act of automating the understanding and improvement of internal processes. But understanding the process in and of itself only gets you so far. Ultimately, companies need to use that information to improve the customer […]
February 14, 2019 No Comments Cloud, customer experience, Customer Service, Diversity, Enterprise, Hiring, SaaS, Zendesk
Zendesk just hired three former Microsoft, Salesforce and Adobe execs Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton […]
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