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Freshworks raises $150M Series H on $3.5B valuation

Freshworks raises 0M Series H on .5B valuation Freshworks, a company that makes a variety of business software tools, from CRM to help-desk software, announced a $150 million Series H investment today from Sequoia Capital, CapitalG (formerly Google Capital) and Accel on a hefty $3.5 billion valuation. The late-stage startup has raised […]

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Salesforce Ventures invested $300M in Automattic while Salesforce was building a CMS

Salesforce Ventures invested 0M in Automattic while Salesforce was building a CMS In September, Salesforce Ventures, the venture of arm of Salesforce, announced a hefty $300 million investment in Automattic, the company behind WordPress, the ubiquitous content management system (CMS). At the same time, the company was putting the finishing touches on […]

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Mews grabs $33M Series B to modernize hotel administration

Mews grabs M Series B to modernize hotel administration If you think about the traditional hotel business, there hasn’t been a ton of innovation. You mostly still stand in a line to check in, and sometimes even to check out. You let the staff know about your desire for privacy with a […]

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Customer success isn’t an add-on – Start early to win later

Customer success isn’t an add-on – Start early to win later Dale Chang & Jay Nathan Contributor Dale Chang is the Operating Partner at Scale Venture Partners, where he advises portfolio companies on strategies for go-to-market and scaling. Jay Nathan is Founder and Managing Partner of Customer Imperative, where he and his […]

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Beynd gets $2M seed to improve customer experience with better onboarding

Beynd gets M seed to improve customer experience with better onboarding Customer experience is a term that gets bandied about quite a bit these days. If you can improve the customer experience, you can win more customers. Beynd, a Utah startup, wants to help by providing a better, more automated onboarding workflow. […]

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Segment CEO Peter Reinhardt is coming to TechCrunch Sessions: Enterprise to discuss customer experience management

Segment CEO Peter Reinhardt is coming to TechCrunch Sessions: Enterprise to discuss customer experience management There are few topics as hot right now in the enterprise as customer experience management, that ability to collect detailed data about your customers, then deliver customized experiences based on what you have learned about them. To […]

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Is your product’s AI annoying people?

Is your product’s AI annoying people? James Glasnapp Contributor James Glasnapp is a senior UX researcher at PARC. Artificial intelligence is allowing us all to consider surprising new ways to simplify the lives of our customers. As a product developer, your central focus is always on the customer. But new problems can […]

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Is your event strategy paying off? How to calculate your event ROI

Is your event strategy paying off? How to calculate your event ROI Sarah Shewey Contributor Share on Twitter Sarah Shewey is the Founder & CEO of Happily, a platform that rapidly assembles experiences for the fastest growing brands in the world with the largest network of freelance event producers. She is also […]

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New Celonis tool moves process mining vendor into customer experience

New Celonis tool moves process mining vendor into customer experience Celonis created the idea of process mining, the act of automating the understanding and improvement of internal processes. But understanding the process in and of itself only gets you so far. Ultimately, companies need to use that information to improve the customer […]

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Zendesk just hired three former Microsoft, Salesforce and Adobe execs

Zendesk just hired three former Microsoft, Salesforce and Adobe execs Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton […]

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