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Zendesk puts Smooch acquisition to work with WhatsApp integration

Zendesk puts Smooch acquisition to work with WhatsApp integration Zendesk has always been all about customer service. Last spring it purchased Smooch to move more deeply into messaging app integration. Today, the company announced it was integrating WhatsApp, the popular messaging tool, into the Zendesk customer service toolkit. Smooch was an early […]

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GetAccept’s workflow and e-signature platform for sales secures $7M Series A funding

GetAccept’s workflow and e-signature platform for sales secures M Series A funding Many years ago every sales deal was sealed with a handshake between two people. Today, digitization has moved into the sales process, but it hasn’t necessarily improved the experience. In fact, it’s often become a more time-consuming affair because information […]

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Zendesk just hired three former Microsoft, Salesforce and Adobe execs

Zendesk just hired three former Microsoft, Salesforce and Adobe execs Today, Zendesk announced it has hired three new executives — Elisabeth Zornes, former general manager of global support for Microsoft Office, as Zendesk’s first chief customer officer; former Adobe executive Colleen Berube as chief information officer and former Salesforce executive Shawna Wolverton […]

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Ambitious Singapore startup Delegate wants to bring its event booking platform to the US

Ambitious Singapore startup Delegate wants to bring its event booking platform to the US It’s not often that you hear about a startup from Singapore with ambitions to expand to the U.S, but that’s exactly the goal for event booking service Delegate. Founded in August 2015, the company aims to be a one-stop […]

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Brex has partnered with WeWork, AWS and more for its new rewards program

Brex has partnered with WeWork, AWS and more for its new rewards program Brex, the corporate card built for startups, unveiled its new rewards program today. The billion-dollar company, which announced its $125 million Series C three weeks ago, has partnered with Amazon Web Services, WeWork, Instacart, Google Ads, SendGrid, Salesforce Essentials, […]

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Rich-text editing platform Tiny raises $4M, launches file management service

Rich-text editing platform Tiny raises M, launches file management service Maybe you’ve never heard about Tiny, but chances are, you’ve used its products. Tiny is the company behind the text editors you’ve likely used in WordPress, Marketo, Zendesk, Atlassian and other products. The company is actually the result of the merger of […]

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Zendesk expands into CRM with Base acquisition

Zendesk expands into CRM with Base acquisition Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind the interaction, you need a customer system of record to go with the customer service component. To fill that need, […]

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Zendesk introduces support bot for Discord gaming community

Zendesk introduces support bot for Discord gaming community The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play with and looking for advice on how to resolve issues. Up until now, game publishers have had to monitor […]

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The “last mile” in education and training

The “last mile” in education and training  After graduating from college in 1994, I spent a few years at McKinsey & Co. – a young kid in an ill-fitting suit naively but energetically attempting to convince experienced and jaded managers to do their jobs differently. One question that kept coming up for […]

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